These terms govern your company's use of the AI Partners platform. We've tried to write them the way we write everything else here: plainly, with the parts that actually affect you up front.
This summary is here to be useful, not to be the contract. The numbered sections below are the actual terms.
These Platform Terms of Service (the "Terms") are an agreement between AI Partners, Inc., an Oregon corporation ("AI Partners," "we," "us"), and the company that subscribes to our platform ("Customer," "you," "your").
You accept these Terms when any of the following happens: you sign an order form, services agreement, or proposal that references them; you or anyone at your company accesses or uses the platform; or a user at your company accepts them in the product. If you accept these Terms on behalf of a company, you represent that you have authority to bind that company, and "you" means that company.
These Terms cover everyone at your company who uses the platform, including employees, contractors, and anyone else you give access to ("Users"). You are responsible for your Users' use of the platform and for making sure they follow these Terms.
If you have signed a separate written agreement with us that conflicts with these Terms, that signed agreement controls for the conflicting part, and these Terms govern everything else.
Subject to these Terms and payment of fees, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the platform for your company's own internal business purposes during your subscription.
Plans are priced by company size rather than per seat, and each plan includes the whole platform:
Current prices are on our pricing page. If your headcount grows past your plan's range, we'll move you to the right plan at the start of the next monthly period and tell you first.
You may not resell, sublicense, rent, or provide the platform as a service to anyone outside your company, or use it to build a competing product.
Your plan is billed monthly in advance and renews automatically each month until cancelled. It is month-to-month: there is no annual commitment unless your order form says otherwise. You can cancel with 30 days' notice (see Section 15).
Your plan covers the platform itself. The AI computing your team actually uses is billed monthly in arrears at the rates published on our rate card, itemized by person and by feature so you can see where every dollar went.
Usage is calculated by our systems from the units reported by the AI Providers — tokens, audio seconds, images, pages, and similar units, depending on the model. You acknowledge that these figures, as recorded in your workspace's usage ledger, are the basis for billing.
Every workspace ships with spend caps on by default. An always-on rolling 7-day cap applies to assistant and app chat: at 80% of the cap we automatically switch to a cheaper model, and at 100% chat pauses until the window rolls forward. Voice and transcription run on weekly minute caps, and agents on daily token budgets. A fixed calendar-month cutoff is armed for new workspaces and available to any workspace on request; where it is enabled, AI features pause at the cutoff rather than continuing to bill.
Those are the caps that apply automatically. Usage on surfaces not listed above accrues at the published rates, and we do not apply a cap you have not asked for. You can raise or lower your caps at any time, and you can opt in to overage.
Our AI usage rates depend on what our AI Providers charge us, and providers may change their prices with little notice. We may update the rate card accordingly. Changes apply only to usage after they take effect, and we'll give you at least 14 days' notice of any increase to a rate you're actively using. Platform fee changes are covered in Section 19.
Invoices are due on receipt unless your order form says otherwise. Payments are processed by Stripe; card details never touch our servers. If you think an invoice is wrong, tell us within 30 days of it and we'll investigate together; pay the undisputed portion in the meantime. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum the law allows, and we may suspend the platform for non-payment after written notice. Fees exclude taxes, which are your responsibility except for taxes on our income.
Custom apps, agents, and integrations are quoted separately. Before any custom work starts, you get it in writing: what it does, how we'll both know it works (its acceptance criteria), a fixed price, and a timeline. Nothing begins until you approve that scope in writing. If the work doesn't meet its acceptance criteria, we fix it at no additional cost or refund it.
The working hour included in your plan is part of your subscription and is not billed hourly.
Unless your written scope says otherwise, you own the configuration, prompts, business logic, and content of what we build for your company. We keep ownership of the underlying platform, our tools, templates, and anything general-purpose we use to build it, and we may reuse our general knowledge and non-confidential techniques for other customers.
This section matters more than any other. Please read it.
AI Outputs may be false, incomplete, misleading, out of date, or not reflective of recent events or information. Factual assertions in Outputs should not be relied upon without independently checking their accuracy. This is true even when an Output looks confident, detailed, or specific — detail is not evidence of accuracy. Treat Outputs as a well-informed starting point, not as a finished answer.
It is your responsibility to evaluate whether an Output is appropriate for your use case, including whether human review is needed, before using or sharing it.
Not professional advice. The platform is not a lawyer, accountant, physician, licensed inspector, financial advisor, or HR professional, and its Outputs are not a substitute for advice from properly trained and licensed people. Do not use the platform as your sole basis for legal, medical, tax, accounting, insurance, lending, or employment decisions.
Decisions about people require a qualified human. If you use the platform to help with advice, recommendations, or subjective decisions that directly affect individuals — including housing and tenant screening, employment and hiring, lending and credit, insurance, education, legal or medical matters, or access to essential services — a qualified person must review the content or decision before it is finalized or acted upon, and you must comply with the laws that apply to those decisions. You may not use the platform to automate those decisions without human review.
Telling people it's AI. If you present Outputs to your own customers or to other individuals as advice, decisions, or recommendations, you must disclose that AI helped produce them. If you deploy any customer-facing chat or interactive agent, it must tell people they are interacting with AI rather than a human, at least at the start of each conversation. You may not present Outputs as human-generated in a way that misleads people.
Ownership and similarity. As between you and us, you own the Outputs generated from your Inputs, and we claim no ownership of them. Because of how AI models work, Outputs are not necessarily unique — other users may receive similar or identical content — and Outputs may not be protectable by copyright. You are solely responsible for how you use Outputs, including checking that using them doesn't infringe anyone's rights.
You and your Users must use the platform lawfully. Specifically, you may not, and may not allow anyone else to:
If a User violates these Terms, we may ask you to suspend or remove that User's access. If you don't do so promptly, we may suspend or remove it ourselves, and our AI Providers may require us to. We may also suspend access immediately where continued use presents a legal, security, or safety risk. Where practical, we'll tell you first and work with you to fix the problem instead of cutting you off.
The platform can run agents that take actions on your behalf — sending or drafting communications, reading and writing to services you connect, creating records, running scheduled work, and similar tasks.
Actions you configure or authorize the platform to take are your actions. You are responsible for the accuracy, quality, legality, and consequences of what your agents do, and for making sure you have the rights, permissions, and consents needed for those actions. You are responsible for choosing which actions require approval and for reviewing what runs.
We provide governance tools — approval gates, allowlists, role-based access, audit trails, and spend caps — and sensitive actions can be held for human approval. Using those tools appropriately is your responsibility. AI agents can make mistakes, and an agent acting on inaccurate Output can produce a real-world consequence; configure them accordingly, especially for anything that leaves your company.
The platform can record meetings and conversations, transcribe them, and generate notes.
You are solely responsible for providing any notices to, and obtaining any consent from, the people involved in a recording, as required by applicable law. Recording laws differ by state and country — some require every participant's consent — and complying with them is your obligation, not ours. We give you tools to help, including in-product consent prompts and recording indicators, but using them does not transfer the legal obligation to us.
You must not record where recording is prohibited, and you must not use recordings or transcripts in ways that violate privacy, wiretap, employment, or other applicable laws.
You own your Customer Data. We claim no ownership of it.
You grant us a worldwide, non-exclusive, limited-term license to host, copy, process, transmit, and display Customer Data only as reasonably necessary to: (a) provide, maintain, and operate the platform for you; (b) prevent or address security, support, or technical issues; (c) improve the platform's operation for you, such as your workspace's own memory and business context; and (d) comply with law. That license ends when your data is deleted, except for backups pending routine deletion.
We do not sell Customer Data, and we do not use it to train our own AI models. Our treatment of AI Provider training is described in Section 11.
Each company's workspace is isolated, and access within your company is governed by the roles and permissions you set. You can export your Customer Data at any time, and you can ask us to delete it. On cancellation, see Section 15.
Our Privacy Policy describes how we handle personal information. If you need a data processing agreement for GDPR or a similar law, write to us and we'll put one in place.
The platform works by sending Inputs to third-party AI Providers and other infrastructure providers, who process that data as our subprocessors so we can deliver the feature you asked for. The current list is on our Security & trust page, and we keep it up to date.
Model and provider choices change. We route each task to the model that fits it, and we may add, change, or replace models and providers as the technology moves. We'll keep the subprocessor list current and give you notice of changes that materially affect how your data is processed. We don't guarantee that any specific model or provider will remain available.
Training by AI Providers. We use commercial and business tiers of our AI Providers and, where their agreements provide for it, they are contractually restricted from using your content to train their models. This is the case with our principal model providers, Anthropic and OpenAI. Where a provider's standard terms would otherwise permit training on customer content, we identify that provider and its current status on our Security & trust page so you can see exactly where your data stands. If a provider's posture matters to your decision to use a particular feature, ask us and we'll tell you plainly.
You can connect outside services to the platform — email, calendar, property management, analytics, and others. When you connect one, you authorize us to access and exchange data with it on your behalf, within the scopes you approve.
Those services are controlled by their providers, not by us. Their terms and privacy policies govern what they do with your data, we don't control their availability or behavior, and we're not responsible for their acts or omissions. You are responsible for having the right to connect the service and for what the connection does once you authorize it. You can disconnect at any time.
We warrant that during your subscription the platform will perform substantially as described in our documentation. If it doesn't, tell us and we'll fix it; if we can't, you can cancel the affected part and get a prorated refund of prepaid fees for the unused period. That is your exclusive remedy for the platform not working as described, and we do not promise that availability will be uninterrupted or error-free. We do not offer an uptime service level agreement on standard plans.
We improve the platform continuously and may add, change, or remove features. We won't materially reduce the core functionality of your plan during a paid month without telling you. Features labeled beta, preview, or experimental are provided as-is, may change or disappear, and shouldn't be relied on for anything important.
Each of us may receive information from the other that is confidential. Each party agrees to protect the other's confidential information with at least reasonable care, to use it only to perform under these Terms, and not to disclose it except to people who need it and are bound by similar obligations, or where the law requires disclosure. This doesn't apply to information that is public, already known, independently developed, or lawfully received from someone else.
These Terms run for as long as you use the platform or have a subscription.
Cancelling. Your subscription is month-to-month and renews automatically. You may cancel with 30 days' notice, by email to dave@ai-p.ai or through the account settings in the product. Cancellation takes effect at the end of the notice period. You remain responsible for platform fees through that date and for AI usage you actually incurred. We don't refund prepaid platform fees for a partial month except as described in Section 13, and we'd rather earn the renewal than hold you in.
Suspension and termination by us. We may suspend or terminate for non-payment after written notice, for a breach of these Terms that isn't cured within 15 days of notice, or immediately where required by law, by an AI Provider, or to stop a security or safety risk.
What happens to your data. After cancellation you have 30 days to export your Customer Data, and we'll help if you need it. After that we delete it on our regular schedule, other than backups pending routine expiration and anything we must keep by law. You can ask for deletion sooner.
Sections that should outlive the agreement do: accrued payment obligations, Sections 6, 10, 14, 16, 17, 18, and 20.
Except for the limited warranty in Section 13, the platform and all Outputs are provided "as is" and "as available," and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the platform or its Outputs will be accurate, complete, error-free, or uninterrupted; that they will meet your requirements or produce any particular business result; or that defects will be corrected. We make no guarantees about outcomes — including revenue, savings, leads, hiring results, search rankings, compliance outcomes, or time saved. Data and metrics drawn from third-party sources may be delayed, sampled, estimated, incomplete, or unavailable.
By you. You will defend, indemnify, and hold us harmless from third-party claims, and resulting losses, arising out of: (a) your Customer Data; (b) your or your Users' use of the platform or of Outputs, including reliance on an Output and actions taken by agents you configured; (c) your failure to give required notices or obtain required consents, including for recordings; (d) claims by your own customers, employees, or other individuals relating to decisions you made with the platform's help; and (e) your breach of these Terms or of applicable law.
By us. We will defend you against a third-party claim that the platform, as provided by us and used in accordance with these Terms, infringes that party's intellectual property rights, and we'll pay the damages finally awarded or the settlement we agree to. This does not apply to claims arising from Customer Data, Outputs, connected third-party services, modifications you make, your combination of the platform with other things, or use in breach of these Terms.
The party seeking indemnification must give prompt notice, allow the other party to control the defense, and cooperate reasonably. Our obligation in this section is subject to Section 18.
Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility.
Each party's total aggregate liability arising out of or relating to these Terms will not exceed the total fees you paid us in the 12 months before the event giving rise to the claim.
These limits don't apply to your obligation to pay fees, to either party's indemnification obligations under Section 17, or to liability that cannot be limited by law, including fraud, willful misconduct, and gross negligence.
You acknowledge that these limits reflect an allocation of risk between us, that AI Outputs carry inherent uncertainty as described in Section 6, and that our pricing reflects this allocation.
We may update these Terms. When we do, we'll change the effective date at the top and post the new version here. For changes that materially affect your rights or obligations, we'll give you at least 30 days' notice by email to your account contact or by notice in the product, and the change takes effect at the start of your next monthly period after that notice. If you don't accept a material change, you may cancel before it takes effect; continuing to use the platform after it takes effect means you accept it.
We may change the platform fee for your plan with 30 days' notice, effective at your next monthly renewal. AI usage rate changes are covered in Section 4.4. Changes required to comply with law, or with an AI Provider's terms, may take effect on shorter notice, and we'll explain why.
Governing law and venue. These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws rules. The state and federal courts located in Multnomah County, Oregon have exclusive jurisdiction over any dispute, and each party consents to that jurisdiction and venue. Before filing anything, please contact us — nearly everything is faster to fix by talking.
Entire agreement. These Terms, together with any order form, written scope, or signed agreement referencing them and the policies linked from them, are the entire agreement between us on this subject and supersede prior discussions and proposals.
Assignment. Neither party may assign these Terms without the other's written consent, except to a successor in a merger, acquisition, or sale of substantially all assets, on notice.
Force majeure. Neither party is liable for delays or failures caused by events outside its reasonable control, including outages or failures of AI Providers and other infrastructure providers.
Notices. We'll send notices to your account contact by email or in-product. Send notices to us at dave@ai-p.ai, or to AI Partners, Inc., Portland, Oregon.
Independent parties. We are independent contractors. Nothing here creates a partnership, joint venture, agency, or employment relationship.
Severability and waiver. If a provision is unenforceable, the rest stays in effect and the provision is modified to the minimum extent needed to make it enforceable. A failure to enforce a provision isn't a waiver of it.
Publicity. We won't use your name or logo as a customer reference without your permission.
If any part of this is unclear, or you need something specific for your own compliance review, write to dave@ai-p.ai and a human reads it.